Tockenham Court Farm Equine Rehabilitation respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By using the site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information in several ways, including when you register on the site, contact us, or use our services. The types of information we may collect include:
- Personal Information: This may include your name, email address, phone number, billing address, and other contact information you provide when you register for an account, inquire about services, or make a booking.
- Payment Information: When you make a payment for our services, we may collect billing information, such as credit card numbers or other payment method details.
- Usage Data: We may collect non-personal information such as your IP address, browser type, device type, pages visited on the site, and how you interact with the Site. This helps us improve user experience and the functionality of the site.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our site and enhance your user experience. Cookies are small files stored on your device that allow us to remember your preferences and activities.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Providing Services: To deliver the services you request, including equine rehabilitation programs, communication, and customer support.
- Processing Payments: To process payments for services or products you purchase through the site.
- Improving the Site: To monitor and analyse usage of the site, identify technical issues, and improve user experience.
- Communication: To send you important updates, promotions, newsletters, or other information you have agreed to receive.
- Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our terms and conditions.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your personal information with trusted third-party service providers who help us operate our website, process payments, or provide services on our behalf.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws. These rights may include:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal data under certain circumstances.
- Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time by following the opt-out instructions in our emails or contacting us directly.
- Data Portability: In certain situations, you may have the right to request a copy of your personal data in a structured, commonly used format.
If you would like to exercise any of these rights or have any concerns about how your personal data is being processed, please contact us using the information provided below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our site and analyse site traffic. Cookies are small text files that are placed on your device to help us track activity and remember your preferences.
You can manage your cookie preferences by adjusting your browser settings to refuse or delete cookies. However, please note that some features of the site may not function properly without cookies.
7. Third-Party Links
Our site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our site is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have inadvertently collected information from a child under the age of 16, we will take steps to delete such information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the site after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the link below.
Thank you for trusting Tockenham Court Farm Equine Rehabilitation with your personal information. We are committed to maintaining your privacy and ensuring your experience with us is both secure and enjoyable.